Information privacy policy

1. Purpose of Information Collection

The main data collection on the website picomat.vn  includes: full name, phone number, email, address. This is the information that picomat.vn needs from customers to provide mandatory when registering to receive information, contact us and let picomat.vn contact to confirm when customers register to use the service on the website in order to ensure the interests of customers.

Customers will be solely responsible for the security and storage of all activities using their services. In addition, customers are responsible for promptly notifying webiste picomat.vn of unauthorized use, abuse, security breaches, and third-party information retention to take appropriate measures. .

2. Scope of information use

Website picomat.vn uses customer information to:

- Provide services to customers.

- Send notices about information exchange activities between customers and Picomat.

- Prevent activities that destroy customers' user accounts or activities that impersonate customers.

- Contact and deal with customers in special cases.

- Do not use personal information of customers other than for confirmation and contact purposes related to transactions at picomat.vn.

- In case of legal requirements: picomat.vn is responsible for cooperating in providing personal information of customers upon request from judicial authorities including: Procuracy, court, police agency investigation related to certain legal violations of customers. In addition, no one has the right to infringe on customers' personal information.

3. Information storage time

- To create trust in customers, we absolutely use your information in accordance with the provisions of the Privacy Policy. The personal information you provide will be stored from the time you create an account at the website until the last update. Other transaction details will be stored for the duration of the web.

- You do not need to provide any information to access the web as well as the browser. However, we can only know who you are if you provide contact information on our website.

- Customer's personal data will be stored until there is a request to cancel or the customer logs in and cancels. Remaining in all cases, customer's personal information will be kept confidential on picomat.vn's server

4. Persons or organizations that may have access to customers' personal information

- Name information; phone number; delivery address for the shipping partner to serve the transportation and delivery of goods to the customer.

- We store the personal information provided to us by our customers in a secure operating environment and can only be accessed by the following parties on a need-to-know basis to contact confirmation when customers use Our services  to ensure the interests of customers include:

+ Board of directors of the company, website administration and sales consultants of Picomat

+ Transport partners of Picomat (only have access to information Name, phone number, delivery address for the shipping partner to serve the transportation and delivery of goods for customers.)

5. Address of the unit that collects and manages personal information

Picomat Nhựa Plastic Joint Stock Company

- Tax Code: 0104518043, registered for the first time on March 9, 2010 and registered for the 11th time on July 2, 2020 at the Hanoi Department of Planning and Investment

- Address: Cau Lieu Hamlet, Thach Xa Commune, Thach That District, Hanoi City

- Transaction office: 1st floor - CT3B Apartment - No. 10 Thang Long Avenue - Me Tri - Nam Tu Liem - Hanoi

- Showroom: 1st floor - CT4A apartment building - Me Tri Thuong - Nam Tu Liem - Hanoi

- Phone: 0988.330.555

- Email: info@picomat.vn

- Website: www.picomat.vn

6. Means and tools for users to access and correct their personal data

- Customers have the right to check, update, adjust or cancel their personal information by themselves by logging in to their account and editing personal information or requesting the website administrator of picomat.vn to do the work. this.

- Customers have the right to submit a complaint about the disclosure of personal information to a third party to the Management Board of the website picomat.vn by contacting us by phone:   0988.330.555 or email: info@picomat. VN. When receiving these feedbacks, picomat.vn will confirm the information and be responsible for answering the reason and guiding the customer to restore and secure the information.

7. Commitment to protecting customer's personal information

- Personal information of customers on the website picomat.vn is absolutely guaranteed by picomat.vn in accordance with picomat.vn's personal information protection policy. The collection and use of information of each customer is only done with the consent of that customer, unless otherwise provided for by law.

- Do not use, do not transfer, provide or disclose to any third party about the customer's personal information without the consent of the customer.

- In the event that the information server is hacked by a hacker leading to the loss of customer personal data, the picomat.vn website will be responsible for reporting the incident to the investigating authorities for timely handling and notification. Notify customers.

- Absolutely keep all information of customers' online transactions, including invoice information, accounting documents, digitized in the secure central data area level 1 of picomat.vn

- The management board of website picomat.vn requires individuals, when registering/buying goods as customers, must provide all relevant personal information such as: Full name, contact address, email, phone …., and is responsible for the legality of the above information. The picomat.vn website management board is not responsible for and will not settle all complaints related to the interests of that customer if it considers that all personal information of that customer provided during initial registration is incorrect.

8. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information

- When discovering that their personal information has been used for the wrong purpose or scope, please send a complaint email to email: info@picomat.vn or call   0988.330.555 to complain and provide provide evidence related to the case to the Management Board. The Management Board commits to respond immediately or within 48 working hours from the time of receipt of the complaint.

- We are committed to protecting customer information in orders when ordering products through the website. This information is only used for the purposes stated above.

- We are only required to disclose your personal information when required by a competent legal authority, However, we may require proof before giving out personal information of guests.

- You should also note that absolutely do not use any means, programs or forms to interfere with the system or affect the data structure of the website. It is strictly forbidden to act directly or indirectly to interfere in sabotaging the system, causing losses to the company as well as affecting the interests and trust of customers. If violating, we are ready to prosecute before the law.